{"orderNumber":{"valueMissing":"This field is required.","tooLong":"Please check this field","tooShort":"Please check this field"},"orderEmail":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"},"contactEmail":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"},"contactFirstName":{"valueMissing":"This field is required."},"contactSurname":{"valueMissing":"This field is required."},"contactSubject":{"valueMissing":"This field is required."},"newsletter-popup-email":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"},"newsletter-footer-email":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"},"newsletter-email":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"}}

Help

Diesel accepts the following payment methods for online orders:

  • Credit or debit cards.

  • Paypal and Paypal Express.

  • Klarna

  • Apple Pay


Credit CardPAYMENT WITH CREDIT CARD 

We accept payment by credit or debit cards issued by Visa, MasterCard or American Express.
We guarantee that every transaction on our website is secure. Payment and delivery data are collected through the most technologically advanced codification systems (TLS) and our store uses a VeriSign secure server and an ATW certificate to ensure maximum protection.


PaypalPAYMENT WITH PAYPAL

You can select PayPal as a payment method after entering your shipping and billing information.
After confirming your purchase, you will be taken to the PayPal login page where you can enter your account information and complete payment.
If you do not have a PayPal account, you can create one quickly and safely by clicking REGISTER from the PayPal login page.
In case of Paypal Express purchases, you will have the chance to review all details before confirming and completing the order anyways.
In case you did not log in before paying with PayPal Express, you can review the order detail in the Order Status page that you can find in the Help Area, by using the email connected to your PayPal account and the order number.


 PAYMENT WITH KLARNA

You can select Klarna as a payment method after entering your shipping and billing information. If available in your Country, Klarna will be shown at checkout:

KLARNA PAYMENT METHOD:

  • “PAY LATER" WITH KLARNA: Once the order is sent, you have 30 days to pay Klarna and you will receive a reminder before the expiration of your payment.

There are zero interests, commissions or costs for delayed payment – always. If you have problems to complete the order with Klarna, it may be due to:

  1. Klarna payments are subject to the user's financial circumstances. Klarna may have refused your payment request for "PAY LATER". We advise you to choose another type or payment or to place an order for a lower amount.
  2. You may have outstanding payments on previous Klarna purchases.
  3. You may have lost a mandatory field at the cashier, for example by entering your date of birth.

Note that Klarna is an independent payment company and Diesel has no influence on whether or not to accept payment with Klarna.


PAYMENT WITH APPLE PAY

You can select Apply Pay as your payment method, after entering your billing and shipping information.
Compatibility of your device with Apple Pay is crucial to be able to approve the transaction through Touch ID, Face ID, or, if using an Apple Watch, by pushing the side button twice. The outcome of the operation will appear on the screen of your iPhone, iPad, Mac or Apple Watch device.

NEED HELP?

If you have any question or need help with your account, you may contact us to assist you.

 

We will respont to every message within 1 working day. Monday to Saturday, excluding national holidays.

CLIENT SERVICE

PhonePhone: +39 0230321047
  From 9 am to 8 pm CET (from 8 am to 7 pm GMT), Monday to Saturday.


EmailE-mail
From 9 am to 8 pm, Monday to Saturday